2021 Guest Information ~ Checking In, Beach Nourishment, Clean & Comfortable Vacation Homes


Welcome to Oak Island, NC!

Like you, the Coastal Vacation Resorts team has adjusted to the new way of life, business, and recreation the pandemic has given us. We’ve implemented extensive processes that are critical to creating one-of-a-kind, fun, safe and memorable vacations for our guests.

While we all know and appreciate there are no absolutes in the new normal, we assure you that we are doing all we possibly can to offer private retreats for families that are safe, clean, and spacious. Our practices may have changed since your last visit so we hope these frequently asked questions along with their answers will guide you through an upcoming peaceful stay with us at Coastal Vacation Resorts Oak Island.

What will the check-in process be like?

Although our main office building is currently open to the public, we will continue with our drive-through, contactless check-in process in our main parking lot between 3:00pm and 5:00pm, however Coastal Vacation Resorts will phone you if your home is ready before 3:00pm.

As such, please make arrangements for restroom usage before your arrival. All vacationing guests are encouraged to call (910) 278-5405 or email [email protected] ahead of their scheduled check-in with any concerns or questions. Our team is ready to support and serve our guests MONDAY – SATURDAY from 9 am – 5 pm.

When you arrive on the island and approach our offices located at 8118 E. Oak Island Drive, please follow these guidelines for guest check-in:

  1. A table and tent will be set up in the Coastal Vacation Resorts parking lot for welcome packet distribution to guests.
  2. When arriving from either direction of E. Oak Island Drive, please enter our parking lot following the Drive-Thru directional arrow signs. If there is a line of vehicles already in our parking lot, then please pull onto Barbee Blvd. Temporary parking may also be available at the Barbee Library across the street.
  3. Pull forward to the table and tent and a Coastal Vacation Resorts Guest Services representative will greet you with your welcome packet and keys and provide any additional instructions as necessary.
  4. Please expect a check-in time between 3:00pm and 5:00 pm and possibly later to properly clean and prepare homes properly before your arrival. We appreciate your understanding in this regard.

Have we enhanced your cleaning, sanitizing, and disinfecting practices?

Absolutely! Coastal Vacation Resorts is committed to providing a clean, comfortable, and safe vacation home to our valued guests using hospital-grade sanitizers provided by our commercial cleaning product supplier. To keep our properties as safe as possible, all bed coverings were removed when COVID-19 began in 2020, however we are now in the process of returning them to each vacation home. Please feel free to bring your own blankets and bed coverings for your own comfort. Before check-in, all rental accommodations are thoroughly and professionally cleaned followed by an in-depth inspection. We are always evaluating and improving our techniques for cleaning and disinfecting commonly used surfaces like doorknobs, locks, light switches, television remotes, handles, and other high touch areas.

To give our guests peace of mind during their stay we encourage them to take even greater measures if they wish, by adding the following suggested items to their packing list:

  • Blankets and pillows.
  • Toilet tissue, paper towels, hand soaps, and disinfectant cleaners.
  • Food and Beverages.

Are local stores and restaurants open?

Yes, NC restaurants are open to dine-in customers, with distancing and cleaning requirements. Also, all of the wonderful restaurants in the Oak Island / Southport area are continuing to serve delicious take-out meals for the entire family, with some offering nightly specials and home delivery options. Support our local businesses by dining in or ordering take-out during your stay!

It is our pleasure to welcome you back to Oak Island and may your family be blessed with a comfortable, relaxing vacation.

Will I have direct beach access due to beach nourishment activity?

Beautiful Oak Island experienced major storm surge damage from Hurricane Isaias. Our 2021 vacationers staying in the areas of the island where restoration work is underway may experience some noise, illumination at night, and direct beach access closures due to pipelines used for sand distribution. Ahead of your vacation, please check the Town of Oak Island’s website for updates to your specific rental home’s location relative to ongoing work.

http://www.oakislandnc.com/DirectAccess

We ask for your understanding while beach amenities are being restored and encourage you to explore other areas of the island if you find work is actively underway near your vacation home.

Please e-mail or call our office if you have any questions. Phone: 910-278-5405.